COVID-19

SAFETY

Our in-house and outside experts are committed to providing you with a safe environment ensuring high hospitality cleanliness standards, norms and behaviors for both guests and personnel. We imple- ment enhanced technologies , including high-tech spraying and sterilization systems to sanitize spaces and surfaces. Additionally , we modified many guests’ stay protocols following the recommended social distancing guidelines.

Air conditioning of 100% fresh air, without recirculation, at the Lobby area

Sanitizing liquids at hotel halls .

Signage in public spaces to remind our guests to maintain social distancing .

Rigorous protocols of rooms’ cleaning with the appropriate disinfectants .

Sanitizing spaces and surfaces with spraying and sterilization systems .

 

FLEXIBILITY

We stay flexible so that you can feel safe

Respect and Support of all our clients are some of the core values of the Heaven Hotel team. In the awkward environment of COVID-19, we stay by their side , and keep walking with them on safe paths.

We respond to any reallocation of reservations to future dates with respect and effectiveness .

We handle cancellations, reallocations and reductions due to COVID-19, without any cancellation charges, regardless of the original agreement .

You can trust our powerful and optimistic sales team . Our people will help you feel safe as they respond to any adjustment you need .

Contact with us for any adjustment you need for your reservation . We will respond to you, regardless of the terms and conditions of  your reservations

( [email protected] )

 

EMPLOYEES

Commitment to  cleanliness and safety for our employees and guests.

At Heaven Hotel , safety and hygiene have always been a top priority for both our guests and our employees. We  remain committed in upholding the highest standards of cleanliness and safety as well as the continuously training of our employees on the best practices for personal hygiene and safety.

Employees training for the safety, hygiene and disinfection  protocols (COVID-19).

Use of protective masks and other Personal Protective Equipment (PPE) worn  by hotel employees in adherence to state regulations and guidance.

Social distancing  signage in public areas in hotel’s front and back of the house areas.

Enhanced cleaning and disinfection procedures implemented in guest rooms, lifts, public areas, and back of the house areas .

Hand sanitizer throughout the hotel public and employee areas .




Location - Communication

Meet the area Tagarades, Thessaloniki, find us on the map or contact us through the communication form


Heaven Hotel

11th Street Tagarades, Thessaloniki, Macedonia
Post Code 57001, P.O. Box 337

ΜΗΤΕ: 0933Κ012Α0254600
Latitude: 40.488441
Longitude: 23.032263
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